This Return and Refund Policy explain how Whyllos handles returns and refunds for dress rentals ordered through our website by customers in Singapore. Renting a dress is different from buying one, so this policy is written to set clear expectations in a simple and respectful way. If you ever feel unsure, you can reach us at info@whyllos.com.
Whyllos is a dress rental business serving customers in Singapore. When this policy refers to “we,” “our,” or “us,” it means Whyllos.
All items provided by Whyllos are rented for temporary use. Each piece is inspected before dispatch and prepared according to our internal quality checks. Because rented garments are worn by different customers over time, returns and refunds follow specific conditions that reflect the rental model rather than standard retail practices.
Orders are considered accepted once the dress is delivered and received. Customers are encouraged to inspect the item at the time of delivery. If there is a visible issue such as an incorrect item or a clear defect, this should be reported immediately upon delivery or within 24 hours. Reports should be sent to info@whyllos.com with clear details and supporting images where possible.
Returns are only accepted if:
Returns will not be accepted for reasons such as change of mind, fit preference, or style expectation, as sizing details and images are provided before booking.
Refunds are issued only when a return request meets the conditions above and is approved after review. Whyllos accepts Cash on Delivery as the only payment method. Approved refunds are processed exclusively through bank transfers to an account provided by the customer. No other refund method is supported.
Once approved, refunds are processed within a reasonable period after return verification. Processing time may vary depending on banking procedures.
Refunds will not be issued if:
During return or refund processing, Whyllos may collect limited personal data such as name, contact details, and bank information for refund purposes. This information is handled in line with Singapore’s Personal Data Protection Act (PDPA). Data is used only for processing the request and meeting legal obligations, and it is not kept longer than necessary.
We aim to resolve return or refund requests respectfully and fairly. All communication should be sent via email to info@whyllos.com so that requests can be properly reviewed and documented.
This policy may be updated to reflect operational changes or regulatory requirements in Singapore. Any updates will be published on our website.
For questions about returns, refunds, or this policy, please contact us at info@whyllos.com. We value clear communication and will respond within a reasonable time.